Client Terms of Use

Last Updated: February 9, 2026

Welcome to Crown Counseling. These Client Terms of Use (the “Client Terms”) set forth the legally binding terms and conditions between you and Crown Counseling for your use of our clinical services, telehealth platform, and website located at https://crowncounseling.com (collectively, the “Services”).

By accessing or using our Services, you represent that: (1) you have read, understand, and agree to be bound by the Client Terms, (2) you are of legal age to form a binding contract, and (3) you have the authority to enter into these Client Terms personally. If you do not agree to these terms, you may not access the Services.

Scope of Agreement & Clinical Disclaimer

Please Note: These Client Terms of Use govern your interaction with the Crown Counseling website, administrative tools, and digital platform (the "Technology"). These terms are strictly limited to the technical and administrative use of our services. Nothing in these Terms is intended to limit, waive, or alter the professional duty of care, clinical standards, or legal liabilities associated with the actual mental health counseling and clinical treatment provided by Crown Counseling. Your clinical relationship with your therapist is governed by the Consent for Treatment and Notice of Privacy Practices, as well as the professional regulations of the State of New York. In the event of a conflict between these Terms and your clinical Consent for Treatment, the clinical document shall control regarding your therapy services.

Medical Advice Disclaimer

DO NOT USE OUR SERVICES OR WEBSITE FOR EMERGENCY MEDICAL NEEDS. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, DIAL “911” IMMEDIATELY. The information contained on our website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified health care provider with any questions you may have regarding a medical condition.

1. The Services

Purpose: Crown Counseling provides mental health counseling, assessment, and treatment. While we may use integrated third-party video-conferencing for virtual therapy and tools for scheduling or billing, these are tools to facilitate your direct clinical care with our providers.

Communications: By using our Services, you agree to receive communications from us, including via email, phone, or our secure messaging service. You agree to refrain from using inappropriate or abusive language in communications. You are responsible for maintaining the confidentiality of your communications (e.g., not sharing passwords or leaving messages visible on shared devices).

2. Ownership & License

Technology: You acknowledge that the software, code, and systems used to provide our website and telehealth Services are owned by Crown Counseling or our licensors. You are granted a limited, non-exclusive, revocable right to access these features for your personal use in receiving treatment.

Feedback: Any suggestions or proposals you submit to Crown Counseling regarding our operations ("Feedback") may be used by us without obligation of confidentiality or compensation to you.

3. Processing of Payments

Third-Party Providers: Crown Counseling uses secure third-party payment processors (such as TherapyNotes) to handle financial transactions. By providing payment information, you authorize us to share that information with our processors to the minimum extent required to complete your transactions.

1. Indemnification & Release

You agree to indemnify and hold Crown Counseling and its officers (including Dr. Elka Pinson) harmless from any losses, costs, or expenses (including attorneys' fees) relating to your misuse of the Service or your breach of these Terms. You hereby release Crown Counseling from claims or accidental damages arising from your use of the Services, except in cases of gross negligence or willful misconduct.

5. Limitation of Liability

As Is: TO THE EXTENT PERMITTED BY LAW, OUR SERVICES OFFERED THROUGH THIS WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. CROWN COUNSELING DISCLAIMS ALL WARRANTIES FOR WEBSITE USE, EXPRESS OR IMPLIED. UNDER NO CIRCUMSTANCES WILL CROWN COUNSELING’S TOTAL LIABILITY TO YOU EXCEED ONE HUNDRED US DOLLARS ($100), EXCEPT IN CASES OF DEATH OR PERSONAL INJURY CAUSED BY OUR DIRECT NEGLIGENCE.

6. Term and Termination

These Terms remain in effect while you use our Services. Either party may terminate the relationship at any time. Upon termination, your right to use our digital Services will cease immediately. Provisions regarding ownership, liability, and dispute resolution will survive termination.

7. Dispute Resolution & Arbitration

Applicability: You and Crown Counseling agree that any dispute or claim arising out of these Terms or our Services will be resolved by binding arbitration rather than in court, except for small claims court matters.

Informal Resolution: Before commencing arbitration, you agree to meet and confer with us in a good faith effort to resolve the dispute informally. Please contact elka@crowncounseling.com to initiate this process.

Waiver of Jury Trial & Class Action: YOU AND CROWN COUNSELING WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

8. General Provisions

Governing Law: These Terms are governed by the laws of the State of New York

Contact: If you have questions or complaints regarding our technology or services, please contact us at:

• Email: office@crowncounseling.com
• Mailing Address: Crown Counseling, 1398 Carroll Street Brooklyn, NY 11213